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One phone call to BBE’s new call centre and clients can book freight or get their shipping issues solved. “Essentially, we want to give our clients a one-stop shop to book freight, or to air any concerns,” said Heather Stewart, Manager of Expediting in Edmonton. “The call centre increases our customer service operations. Clients tell us their shipping needs and we then ensure those needs are met.” All customer inquiries for space on NTCL’s shipping routes are handled by BBE’s call centre’s staff. It’s another example of the two Norterra companies, who combine for more than 100 years of northern experience, working together to meet their clients’ needs. Prior to the centre’s opening, clients would call terminals directly when facing an issue or looking to book freight. That often meant leaving a message and waiting for a return call, which translated to lost time. With BBE’s call centre, a logistics agent can begin addressing the issue and start making the appropriate arrangements right away. Whether it’s for clients along the Mackenzie River, in the Western Arctic or in the Kivalliq Region, the call centre is able to address all requests. “Our call centre ensures that our clients have access to a more proactive booking system and the dedicated service they deserve. In addition, with all client inquiries now being handled in a centralized location, it gives our busy employees at each terminal one less task to worry about,” said Gary Reid, President of BBE.
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